Privacy Policy for GrihSwadam Chat
Last Updated: August 30, 2026
Welcome to GrihSwadam Chat. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how our WhatsApp chatbot handles, collects, processes, and uses your personal information when you interact with us to view menus, place or check restaurant orders, or request customer support.
1. Information We Collect
When you interact with GrihSwadam Chat via WhatsApp, we process the following information:
- Profile Details: Your WhatsApp phone number, display name, and any profile information provided via the WhatsApp interface.
- Chat Messages: The contents of the messages, questions, and food choices you submit directly to the automated bot workflow.
- Order Details: Information necessary to handle customer replies and fulfill restaurant services, including your order details, preference selections, and delivery addresses if provided.
2. How We Use Your Information
GrihSwadam Chat processes your information for the following specific purposes:
- To automatically reply to customer queries regarding food items, menu availability, and pricing.
- To verify, process, update, and manage your restaurant orders efficiently.
- To improve our restaurant service operations, update automated workflows, and offer quality customer service.
3. Data Processing and Infrastructure
Our interactive chatbot platform handles your information through automated environments. Data messages are received via Meta’s WhatsApp Business Cloud APIs and transmitted through our backend automated system infrastructure. We do not sell or trade your chat histories, profile credentials, or private order selections to third-party advertisers.
4. Data Security and Retention
We employ standard commercial security procedures to safeguard your customer data transmissions. Personal information and chat message logs are kept only as long as required to complete active customer requests, handle kitchen distributions, or fulfill valid local statutory tax and operational record obligations.
5. Your Privacy Rights and Choices
You have complete autonomy over your data interactions. You can stop using the automated assistant at any time by ending the chat window. If you wish to request deletion of saved profile numbers or order log entries related to your restaurant transactions, you may contact our operations directly.
6. Changes to This Privacy Policy
We may update our Privacy Policy periodically to match changes in our business offerings, automated workflows, or privacy compliance rules. Any revisions will be immediately active upon posting or publishing the updated policy link.
7. Contact Us
If you have questions regarding this policy statement or the handling of customer files on GrihSwadam Chat, please reach out to us directly through your preferred standard customer service channel.